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gadgets: Business Phones

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Business Phones

Communication is essential to both the successful running of a business and interacting effectively with customers and clients. As a result, it is important that you spend some time thinking carefully about the various business phone options available.

Choosing A Business Phone System

When comparing business phone systems, you will find that the models themselves are not too different from regular landline phones. However, business phones tend to offer additional features which make them more appropriate for professional use. Common additional features include:

  • Call transfer, as its name suggests, allows you to transfer a client or colleague to another member of staff.
  • Another additional feature that is often found on business phones is conferencing. This allows multiple people to part of a single call.
  • Pretty much all business phones allow you to make a customised greeting that the caller hears upon dialling the number. These greetings can both confirm the company and issue any other relevant information such as opening times.

It is a wise idea that you think about what kind of features you need your business phone system to have before you begin searching for phones. This will help you stay on track.

Be sure to read up on reviews not only of the phone models that you are interested in, but also reviews of the business phone company as a whole. This can give you both an impression of the product and the level of technical support that the business phone company provides.

One of the biggest decisions that you will be faced with when choosing a business phone system is whether you want a VOIP system or a PBX system. PBX systems work in the same way as regular landlines. While they are very reliable, they do require a lot of expensive equipment. On the other hand, VOIP systems use the internet to connect calls, making it cheaper if the caller is using the same VOIP system. However, the problem with VOIP systems is that they are dependent on your company’s internet system, so if the internet goes down, so does all the phones. This also means that call quality can vary from day-to-day.

Business Mobile Phones

As well as using phones within the company, many businesses choose to supply their employees with business mobile phones. Business mobile phones are more flexible than desk phones, making them ideal for employees who travel a lot. When choosing a business phone, there are a number of factors that you should take into consideration:

To begin with, it is important that the handset supports push email technology. This will allow your employees to be contactable when away from their desk and allow them to quickly transfer files. Similarly, it is a good idea to select a phone that allows you to open, edit and create MS Office Documents.

It is wise to avoid business phones that do not have QWERTY keyboards as it is harder to type on a numerical keyboard. This can lead to errors or delayed messages.Remote wiping is also another feature that all phones used for business should have as confidential messages and documents will be stored on the phone.

Remote wiping allows you to remove the content of the phone should it become lost or stolen.Business mobile phones tend to be taken out on contracts. Mobile network providers offer a range of extra benefits or services that are tailored specifically to the needs of the business customer, such as including business software packages or exclusive business applications.